Fees & Payment
Consultations are bulk billed for those patients who hold a valid Medicare Card. However, fees are charged for Allied Health Services, certain vaccines, some procedures and medicals. For private patients who do not have a Medicare card, a fee will be charged based on the length of the consultation, and higher fees may be charged on a weekend. For further information, please discuss possible fees and charges with our staff. Where fees apply, we do accept cash, EFTpos and credit card payments. Please note that we do accept American Express.
Referral & Prescription Requests
Please see your Doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
Telephone Calls & Communications
Your Doctor is accessible by phone. However, we ask that phone calls be kept to a minimum to avoid disruptions to consultations in progress. Reception can promptly email your Doctor and request a return phone call to be made based upon urgency. Your call may be transferred through to clinical staff. All correspondence is by phone or mail, unfortunately due to privacy and security, we do not email documents etc.
Our nursing staff will ring you to schedule an appointment if directed by the doctor and based upon urgency, to discuss and collect results. We are unable to provide results over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
Despite our best intentions, we sometimes run late. This is because a patient has needed unexpected urgent attention. Be assured when it is your turn you will be given the time you deserve.
Please note our doctors cannot backdate medical certificates.
For all appointments, please phone (02) 6109 9777 or online via HotDoc.
We will make every effort to accommodate your preferred time and doctor, however, please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help us run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out.
Please advise us at least 2 hours prior to your appointment if you wish to cancel. If you do not give us 2 hours notice, or you do not attend your appointment you will be charged a fee.
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).