Fees & Payment
Doctors who operate and practice independently at Cooleman conduct mixed billing practices. This means that there is an out-of-pocket fee of all consultation types. The doctors bulk bill the following patient groups in person on weekdays only:
- Children under 16 years of age
- Commonwealth concession card holders
- Gold DVA Card Holders
All other appointment types before 8am, and all appointments booked after 6pm on weekdays, or any time on the weekend or on public holidays, will be charged privately and will NOT be bulk billed.
Work Injury/Motor Vehicle Accident Fees
If you have been injured at work, doctors operating from Cooleman Court can support you through your recovery. Please note: WorkCover cannot be billed directly unless you have a letter accepting your claim, with a claim number and billing information. If you do not have such a letter, you will be billed by your doctor as normal and you will need to seek reimbursement from your employer or WorkCover.
Please speak to our friendly reception staff to learn more about our fee structure.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
For all appointments with your doctor, please phone (02) 6109 9777 or online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).